At Long Marsh Ltd, we know that clear information makes for a smoother, more confident hire experience. Whether you’re booking a car, van, truck or minibus, you’ll find straightforward answers to the questions we’re asked most often — from driving licence requirements and age limits to insurance cover, deposits, mileage and returns.
1. What is an insurance excess?
An insurance excess is the amount you are responsible for paying towards any damage or loss to the vehicle, regardless of fault.
2. How much is the insurance excess at Longmarsh?
The insurance excess varies depending on the type of vehicle hired. Please check your hire agreement or contact us for specific details.
3. Can I reduce the insurance excess?
Yes, you can reduce your insurance excess by purchasing additional cover, such as a Collision Damage Waiver (CDW), at the time of booking.
4. What happens if the damage costs less than the excess?
If the repair costs are less than the excess amount, you will only be charged for the actual cost of the repairs.
5. Is the insurance excess refundable?
The insurance excess is only charged in the event of damage or loss. If no damage occurs during your hire, you will not be charged.
With branches across Wellingborough, Bedford, Corby and Milton Keynes, we’ve been helping customers across Northamptonshire, Bedfordshire and Buckinghamshire hire vehicles with confidence since 1956. Explore the FAQs below to learn everything you need to know before you book - and if you can’t find what you’re looking for, our friendly local teams are always happy to help.
